FAQ AND HELP CENTER

1. Make sure your phone works with Socialthy: Compatible Devices

If your phone isn't on this list, no problem! You can still share your Socialthy profile with others. To complete your Socialthy setup, go to Socialthyme.co and register with the temporary password that is written on the back of your Socialthy. Then, stick your Socialthy to the bottom of your phone and you're all set!


2. Make sure to touch your Socialthy to the very top of the back of your phone.

On iPhones, the sweet spot for reading a Socialthy is on the top of the back of the device. For Androids, the sweet spot is in the center of the back.

3. A Socialthy CANNOT be read when:

- their phone is in airplane mode

- their device flashlight is on

- their phone screen is off

- their camera is open

1. Try touching your Socialthy to the very center of the back of your phone. For Androids, the sweet spot for reading a Socialthy is in the center of the back of the device. On iPhones, the sweet spot for reading a Socialthy is on the top of the back. 2. Make sure your phone works with Socialthy: Compatible Devices If your phone isn't on this list, no problem! You can still share your Socialthy profile with others. Your Socialthy doesn't send info to your own phone, just the phone you are popping to. 3. Turn on NFC capabilities in your phone settings If your phone is on the compatible devices list and is still not recognizing your Socialthy, go to your phone settings and search for NFC. Make sure that NFC capabilities are enabled.